SimpleCall Business provides answers to your most frequently asked questions about our business VoIP products and services.
GETTING STARTED
How do I know which VoIP package or services my business requires?
Our professional consultants will meet with you to assess the telecommunications needs of your particular business, and recommend specific products, services or packages accordingly. This service is free of charge.
How can I be sure my phone bills won’t be more expensive than they are now?
SimpleCall Business shares the same values as Zamir Telecom’s low-cost, transparent, high-quality international calling service SimpleCall. We offer low call rates to destinations around the world. Our business packages also come with up to 500 free UK minutes.
Do I need to contact my current business phone service provider to tell them I’m switching to SimpleCall Business?
No, SimpleCall Business will handle the transfer for you.
Are your VoIP products difficult to install?
The technicians at SimpleCall Business will install your new VoIP products for free.
Is there a contract involved?
A standard 12-month contract for services is required.
TECHNICAL ISSUES
What type of broadband connection do your VoIP products require?
Our services can operate over a standard IP connection, but we recommend businesses upgrade to a service like SimpleNet that provides business-grade internet. Business-grade internet will prioritise business traffic over consumer traffic, and produce high quality voice calls.
How do I know if my business's current telephony system is compatible with SimpleCall Business services?
SimpleCall Business's products and services are compatible with PSTN, SIP, and GSM trunks.
Do you supply IP phones?
Our business packages include IP phones.
Can I keep my business's current telephone number?
Yes, we can port this number for you.
BILLING & PAYMENT
How do I pay my bill?
Direct Debit is simple and secure.
Can I access my SimpleCall Business account online?
Yes
GENERAL
When is your customer support team available?
Our customer support team operates a 24/7 call centre should you need our assistance.
