What is Business VoIP?
VoIP, or Voice over Internet Protocol, is a method of transmitting voice and data over a broadband connection. VoIP calls can be made via phone, PC or mobile. Business VoIP solutions combine a multitude of communications services, including calls, faxes, emails, and conferencing that can be operated from one system. Because VoIP transmits both voice and data over one network, businesses save significantly from switching to VoIP.
What is IP PBX?
IP PBX, or Internet Protocol Private Branch Exchange, is a telephone system that delivers voice and data over a broadband connection.
What are the benefits of VoIP services for business?
Even small to medium-sized businesses can benefit from switching from a traditional analogue telephony system to a VoIP phone service. Business owners and managers are now finding that traditional analogue systems, served by the big phone companies, might be reliable but are definitely not the cheaper option. VoIP phone systems, on the other hand, can cut communication costs hugely in the long-run.
Accessibility
VoIP phone capability allows for access points from offices you may have on the other side of the world. For example, customers in Birmingham are able to call a local number and reach you in Bangalore. Employees can also access the company VoIP phone account from their smartphones, anywhere in the world, provided an internet connection is present.
Portability
If there is internet access, your VoIP service can be used. If a customer calls your extension in your office in London and you’re in a cafe in Paris, you can access that call. Whilst some traditional analogue services offer call forwarding, multiple phone extensions can’t all be accessed by one individual abroad.
Functionality
Voice over Internet Protocol systems offer a massive range of functions, unavailable on traditional analogue networks. Features like conference call solutions, auto attendant, IVR, voicemail to email integration, fax to email integration, communication report (CDR), and ring group capabilities are just a few of the many functions that a VoIP phone system can offer. Traditional analogue systems don’t come close when it comes to functionality.
Lower international call rates
If you run a business and are currently using an analogue system, you’ll know that international call rates can be high and monthly communication expenses inconceivable. VoIP systems often cut international rates by 50%.
Improved company image
Voice over Internet Protocol technology allows for professional greetings to greet your incoming callers in multiple languages. Callers can then choose the department they’d like to be transferred to and if they have to hold, music will be played. All of these factors undoubtedly contribute to better customer service and an improved company image.
Business SMS
Leading businesses of all sizes are achieving success through utilising SMS messaging services to gain a competitive advantage. Business SMS can be used to streamline business processes, reduce costs, increasing revenue and improve customer satisfaction.
What can Business SMS do for you?
• Reach customers directly, in a personalised manner
• Communicate with customers about time-sensitive issues like appointments or upcoming sales days
• Reach a large group of customers all at once
• Breakthrough ‘clutter’ – Studies show that people read almost every SMS message they receive, whereas emails are often overlooked or sent to the junk folder.
• Allow customers to interact with you directly, thereby increasing customer satisfaction
• Reduce business costs
These are just a few of the many advantages of incorporating SMS into your business communications processes.
Where is Business SMS being used?
• Sales
• Product marketing
• Reach customers directly, in a personalised manner
• Customer Services and relationship management
• Business process management and internal administration
• Travel and Tourism
• Transport and Logistics
• Financial Services
• Social Networking
